This English translation is provided for convenience. The French version is the only legally binding one. Read the French version.
Last revised: Nov 11, 2026
Incomplete document
This text states only what is established today. It cannot yet be signed or relied on as it stands: the following points remain to be specified.
- Availability and support commitments
- Ownership of the software, the trademark, and the customer’s data
- Limitations of liability
- Governing law, mediation, and competent jurisdiction
Purpose
These terms apply to the use of the Probant website and application, and to subscribing to a plan.
Publisher
The publisher’s identity is given in the legal notice.
Access to the service
The demo is open without an account, read-only, with the data of a fictional store.
Sign-up uses an email address and a password, confirmed by a link sent by email. Each registered person has a workspace they own, and can create others.
The owner of a workspace invites members from its settings, each with a role: owner, editor, contributor, and viewer.
Plan and billing
Probant is sold as a fixed plan: a volume of tested visitors per month, unlimited tests within that volume, and an invoice that never exceeds the plan. It is paid monthly, or annually in advance. Details are on the Pricing page.
A new workspace starts on the Free plan. A workspace’s first Essential subscription starts with a 30-day trial, which can be canceled without payment. Payment goes through Stripe; invoices, payment method, and plan changes are managed from the workspace’s Billing page. Once the month’s volume is reached, running tests and rollouts continue; a new test starts the following month, or right away with a higher plan.
The Agency plan is subscribed to by an agency for the workspaces it owns, which share its volume; it is managed from the Agency page.
Customer obligations
The customer installs the script with their workspace’s public key, never the secret key, and passes their visitors’ consent choice to the script on every page.
Availability and support
Availability commitments and support terms are not yet set.
Personal data
The processing of registered users’ data is described in the privacy policy, and that of store visitors’ data in the data processing agreement.
Intellectual property
Rights in the software and the trademark, and the customer’s rights in their data and content, are not yet set. The owner of a workspace can export its data at any time from its settings.
Liability
Limitations of liability are not yet set.
Term and cancellation
The plan runs monthly or annually, depending on the billing period chosen. It is canceled from the workspace’s Billing page (the Agency page for the Agency plan); the workspace then returns to the Free plan and keeps its data. The owner can export a workspace’s data, then delete it with its content.
Governing law and disputes
Governing law, mediation, and the competent jurisdiction are not yet set.